Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

We accept returns within 14 days of delivery. To be eligible for a return, your Silk Display system must be in brand-new, working condition and include all of the original packaging materials. If the product appears to be used or is missing any original packaging materials, it will no longer be eligible for a return.

Our products undergo multiple quality inspections before being packaged, but if your item arrives damaged due to shipping, please contact us immediately so we can resolve the issue. Returns are subject to a thorough inspection upon arrival at our facility. Please note, there is a 15% non-negotiable restocking fee per item (based on the retail price), which will be deducted from your refund.

As a small business, we are unable to cover return shipping costs, and original shipping costs are non-refundable.

How to Start a Return

To start a return, please reach out to us at info@silkdisplay.com. Once your return is accepted, we’ll provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If the return meets our policy criteria, a refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that original shipping costs are non-refundable and will not be included in your refund.

If more than 15 business days have passed since we’ve approved your return and you haven’t received your refund, please contact us at info@silkdisplay.com.